Soul & Spice

Privacy Policy

Last updated: 22 October 2026

This policy explains what information Soul & Spice collects when you use this website and place an order, and how we use it.

What we collect

  • Order details: your name, phone number, email address and delivery address, and the products you order.
  • Payment details: online payments are handled by Razorpay. We receive only the payment status and a payment reference; we never see your card, UPI or bank details.
  • Your cart: saved in your own browser so it is still there when you come back. It isn't sent to us until you check out.

How we use it

  • To prepare, deliver and support your order.
  • To contact you about your order or delivery.
  • To keep the records required for accounting and tax.

We don't sell your information.

Who we share it with

  • Courier partners, who receive your name, phone number and address to deliver your order.
  • Razorpay, to process online payments.
  • Our hosting provider, which stores our order records.

Cookies and tracking

We don't use advertising or analytics cookies. Your browser's local storage is used only to remember your cart.

How long we keep it

We keep order records for as long as we need them to handle your order and to meet our legal and accounting obligations.

Your choices

You can ask us to show, correct or delete the personal information we hold about you, except where we must keep it by law. Contact us using the details below.

Changes to this policy

If we change this policy, we'll update it on this page and change the date above.

Questions? Contact us or email hello@soulandspice.com.