Cancellation & Refund Policy

Cancelling an order

You can cancel your order free of charge any time before it is dispatched. Contact us with your order number. Once an order has been dispatched, it can no longer be cancelled.

Returns

Our pickles and masalas are food products, so for hygiene and safety reasons we can't accept returns once an order has been delivered, unless it arrived damaged or incorrect.

Damaged, leaking or wrong items

If a jar arrives broken, leaking or with a broken seal, or you received the wrong product, let us know within 48 hours of delivery. Please send:

• your order number, and
• photos of the product and the outer packaging.

Once we've checked the photos, we'll send a free replacement or give you a full refund for the affected items, whichever you prefer.

Orders that don't arrive

If your order hasn't arrived within the expected delivery time, contact us and we'll trace it with the courier. If it has been lost in transit, we'll send it again or refund you in full.

How refunds are paid

• Online payments are refunded to the original payment method within 5–7 business days of approval.
• Cash on Delivery orders are refunded by UPI or bank transfer to the account you give us.