Terms & Conditions

Products

Our pickles and masalas are made in small batches, so colour, texture and spice level can vary slightly from batch to batch and from the photos. Ingredients are listed on each product page and jar label; please check them if you have any allergies or dietary requirements.

Prices

All prices are in Indian Rupees (₹) and include applicable taxes. Delivery charges are shown at checkout before you pay. Prices may change from time to time; the price you pay is the one shown when you place your order.

Orders

After you place an order, you'll see an order number. We may cancel an order and refund any amount paid if a product is unavailable, a price was shown incorrectly, or we can't deliver to your address.

Payments

Online payments are processed securely by Razorpay. We never see or store your card, UPI or bank details. Cash on Delivery orders are paid to the courier when your order arrives.

Delivery, cancellations and refunds

Delivery is covered by our Shipping & Delivery Policy, and cancellations, damaged items and refunds by our Cancellation & Refund Policy.

Storage and use

Please follow the storage instructions on the label: keep jars in a cool, dry place, refrigerate after opening, and always use a clean, dry spoon. We can't be responsible for spoilage caused by improper storage.

Our content

The Soul & Spice name, logo, photos and text on this website belong to Soul & Spice and may not be used without our permission.

Liability

To the extent permitted by law, our liability for any order is limited to the amount you paid for it.

Changes to these terms

We may update these terms from time to time. The version on this page applies to orders placed after the date shown above.

Governing law

These terms are governed by the laws of India, and any disputes fall under the jurisdiction of the courts of Kerala, India.